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• What happens if I no longer want to have an online gifting page for my account?

  No problem. You can delete it anytime you want, and the contributions that have previously been gifted (including pending contributions) will stay in the account.  Just sign into your account, go to the Overview tab, and click on the gifting module. Select “Edit this page” and then click “Delete...

• What happens if I try to spend more than what is on my card?

  If there are not enough funds on the STABLE Visa® Card to cover a purchase, the transaction will simply be declined. There are no overdraft fees. 

• What happens if I withdraw money for a non-qualified expense?

  You will have to pay taxes plus a 10% penalty on the earnings portion of the withdrawal. A withdrawal used for non-qualified expenses could affect your eligibility for Supplemental Security Income (SSI) benefits, Medicaid, or other much needed benefits under federal or state programs.

• What happens if the beneficiary is no longer eligible for an account?

  If a beneficiary no longer meets eligibility requirements, they (or their account manager) should sign in to the account’s settings and update their eligibility. Their account will remain open, and they can continue to use the account. However, withdrawals made at a time the beneficiary is no...

• What happens to my state and federal benefits?

  Your STABLE account grows up to $100,000 without affecting your Supplemental Security Income (SSI) benefits. Other federal benefits are not affected, regardless of the balance in the ABLE account.

• What if I already receive direct deposit payments from the SSA in a different account?

  To switch the account you receive your direct deposits in, you will need to update your settings with the SSA. You can update your deposit settings in your Social Security account here.

• What if I want to close my account?

  Simply give us a call and we’ll assist you. Reach us Monday through Friday, at 1-800-439-1653 from 9am-8pm ET. We’ll be sad to see you go.

• What is a prepaid card?

  A prepaid card is very much like a reloadable gift card. Simply put, you add funds to a prepaid card and then use it to make purchases — either online or in-store. With a STABLE Visa® Card, you can: Make purchases everywhere Visa is accepted Add funds from your STABLE account and reload the card...

• What is a STABLE account?

  A STABLE account is an investment account available to eligible individuals with disabilities. STABLE accounts are made possible by the federal Achieving a Better Life Experience (“ABLE”) Act. These accounts allow individuals living with disabilities to save and invest money without losing...

• What is a successor designated beneficiary?

  A successor for an ABLE account must be a sibling, step-sibling, or half-sibling of the Account Owner and must also qualify for an ABLE account. A successor must be added to the account before the death of the beneficiary.